FAQ

Frequently Asked Questions (FAQ)

Q1. How does shipping and delivery work?

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
 Please note: if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.
 Delivery timeframes vary depending on your location.

  • If you select express shipping, you can expect your order to arrive within 1 to 2 business days.
  • Choose standard shipping and you can expect your order to arrive within 3 to 7 business days.

Standard shipping is free for all orders over $50!

 

 

Q2. Can I change my shipping address?

Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you.
 To update your shipping address, please email us at: info@lavishlyskincare.com.

If your order has already shipped, don’t panic! You may still be able to redirect it using the tracking link provided in your shipping confirmation email.

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please carefully check your address details entered at checkout.

 

 

Q3. Help! My order is lost/hasn’t been delivered?

Although our courier quotes us 3–7 business days for standard delivery, they may not always be able to deliver within this timeframe. When this happens, your tracking number may show a "delayed" delivery date.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the provider.

Please note: Investigation timelines can vary depending on the courier. We’ll do our best to help achieve a timely resolution.

 

 

Q4. What is your return policy?

We offer free returns for 30 days from the date your order is delivered/received.

However, not all items are eligible for return. Products excluded from our return policy will be clearly noted on the product pages and/or at checkout.

To be eligible for a return:

  1. Item(s) must be initiated for return and placed in the post within 30 days of delivery/receipt.
  2. Item(s) must not have been marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.
  3. Item(s) must be returned in original packaging and in ‘as new’ condition. This includes attached swing tags, specialty packaging, and accessories.
  4. You must provide a photo of your item(s) prior to shipping so we can assess the condition.

Please note: If you claim a refund on a bundle, the bundle pricing will no longer apply. The remaining items will revert to the current sale price, and your refund will reflect the difference.

Example:

  • Purchased Bundle for $138
  • Returned one item, current sale price = $84
  • Refund = $138 - $84 = $54

(Refunds are calculated at the time your request is reviewed.)

To initiate a return, please email info@lavishlyskincare.com.

 

 

Q5. I have an issue with my order, what do I do?

Something not quite right with your order? Don’t worry, our Lavishly Skincare customer care team is ready to help!
 Please email us at info@lavishlyskincare.com and describe the issue. We’ll do everything we can to resolve it quickly.

 

 

Q6. How do I contact Lavishly Skincare LLC?

Our friendly support team is available via email 24/7, so you can expect a reply within 24 hours.
 Simply email us at info@lavishlyskincare.com, and we’ll get back to you as soon as we can.